Do you offer full-service catering?

Yes, we are a full-service catering company. We can provide bar service, kitchen staff, and coordination of rentals for events of any type and size.

What is your minimum order?

Deliveries (Monday–Friday):
• $200.00 food spend (before tax)

Deliveries (Saturday & Sunday):
• $500.00 food spend per order

Full-Service Catering:
• $1,000.00 food spend (before tax) for Monday–Friday
• $1,500.00 food spend per order for Saturday & Sunday

Please note: Minimum spending may increase during the high season on weekends.

How can I receive a full, detailed quote faster and avoid unexpected charges?

To ensure a quick and accurate quote, please include the following in your inquiry:

• Event date
• Full event location address
• Event start and end time, with service details
• Any dietary restrictions
• Your budget, if applicable
• Whether the venue has a full kitchen available. If not, please ensure the venue allows us to bring equipment rented from a rental company (rental fees will be added to your quote, along with delivery charges).

Do you offer tastings?

Yes, we offer tastings on our premises starting at $75 per guest + HST.
Pickup tastings are priced based on the selected menu items.
All tastings must be paid in full at least 3 days in advance.

When is the latest I can place an order?

For delivery-only orders, we recommend placing your order at least 10 days in advance.
We may accommodate simple food-only orders with 48–72 hours notice.
For full-service events, as much notice as possible is appreciated.

When is the latest I can make changes to my existing order?

Low Season (January–April): Food changes accepted up to 5 days before the event

High Season (May–December): Food changes accepted up to 10 days before the event

Delivery time changes: At least 7 days prior to the event

We will do our best to accommodate changes after these deadlines, but they are not guaranteed.
Please note: Last-minute changes to table settings can disrupt service flow. Parlato’s Catering is not responsible for any issues caused by last-minute changes to scheduled plated service.

What is your delivery fee?

Delivery fees are calculated based on the destination's postal code, total distance (km), order size, required service, and other delivery-related factors.
We recommend contacting us via phone or email to confirm delivery availability and cost for your location.

What forms of payment do you accept?

We accept the following:

• Major credit cards
• E-transfer
• Certified cheque
• EFT

Credit Card Processing Fees:

• Visa & MasterCard: 2.5%
• AMEX: 3.5%

How can I book my catering service?

To confirm your booking, you must sign the proposal contract and submit a deposit.

• For small to medium orders: 50% deposit required
• For large orders over $10,000: 25% deposit required

Final payment is due no later than 5 days before the event. No orders will be fulfilled without full payment.

What is your cancellation policy?

60–90 days before event: 50% of the contract total will be owed to the caterer

30–59 days before event: 50% of the deposit will be retained

1–29 days before event: 100% of the deposit will be retained